Top Quality Direct ships to the Continental United States and all orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. So if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone ASAP.
We always work hard to deliver the ordered goods on time. However, keep in mind that we have no control over our shipping partners, their operations, or events that affect order delivery schedules.
We are not responsible for any types of customer errors in delivery address entry or delivery method selection. Please review your order and contact us immediately if you find any mistakes. Your order will be delayed by the shipping carriers for every delivery address mistake.
All bulk orders (more than 7 items considered as bulk orders) once placed cannot be cancelled after 24 hours. After 24 hours 7% cancellation fee will be charged and refund the remaining amount. Once the bulk order is confirmed with the customer cannot be cancelled at any instance. We are not giving refunds for bulk orders cancelled after 24 hours but the shipping amount will be refunded if any.
We always appreciate your feedback. If you have questions or comments about our shipping policies, feel free to drop us an e-mail at "firstname.lastname@example.org" and we'll get back to you as soon as possible.
Note: Any changes to our shipping policy in the future will be updated on this page.